Return & Exchange policy
Returns & Exchanges Policy
Thank you for shopping with us! We want to ensure that you are completely satisfied with your purchase. Please carefully review our return and exchange policy below:
No Returns or Exchanges Allowed for Sizing
We do not accept returns or exchanges for items based on sizing issues. To ensure the perfect fit, we encourage you to carefully check the product descriptions and sizing guides available on our website before making a purchase.
Buyer is Responsible for Return Shipping Costs
In the event that a return is accepted, the buyer will be responsible for all return shipping costs. Shipping fees are non-refundable, and we recommend using a trackable shipping service to ensure the safe return of your item.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will gladly assist in resolving the issue and may offer a replacement or store credit based on the situation.
How to Return or Exchange an Item (If Applicable)
- Contact Us: Please email our customer support team at support@shipzusa.com with your order number and a description of the issue.
- Return Authorization: If your return or exchange is approved, we will provide you with a return authorization and instructions on how to proceed.
- Ship Back: Once authorized, please ship the item back to the provided return address. Ensure the item is in its original condition, unworn, and unwashed.